Alafaya Trail Animal Hospital
2985 Alafaya Trail, Oviedo, FL 32765
- Monday 07:30 - 18:00
- Tuesday 07:30 - 18:00
- Wednesday 07:30 - 18:00
- Thursday 07:30 - 18:00
- Friday 07:30 - 18:00
- Saturday Closed
- Sunday Closed
Do not take your animal here if you want to spend a fortune, wait for ever, and not have them call you back. I went in for my cat because he was excessively drooling and had wheezing, I waited almost an hour for the actual vet to see me and she didn't even go over anything with me she just looked at him, asked me what was wrong and told me she would be back to let me know what she was going to do. She never came back after that and I only spoke to the vet tech. She showed me a paper of what they wanted to test him on and it was over $1,000. I'm a college student so I obviously didn't have that kind of money so I asked the tech if she could go over everything and tell me what the vet said was absolutely necessary. The tech could barely explain what anything was on the paper and couldn't even pronounce some of the things she was trying to explain to me. I was confused but I wanted to get him tested for as much as I could so I knew what was wrong with him. I got the price down to $700 but with the medicine it ended up being $800. After I told her what I wanted to test him for I asked if I could speak to the vet again to make sure I understood what I was getting done for him but she never came back in to talk to me. I only had blood work done and an X-ray and after the X-ray she told me what was wrong but she would come out and talk to me when I picked up the medicine but she again, never came out to talk to me and the receptionist told me she would call me and she NEVER DID. After I spent $800 I didn't even get a phone call back and my cats wheezing and drooling is back. Everyone was sweet but it's definitely unorganized and they have no problem ripping people off.
Response from the owner
Hi Sarra, Sorry to hear your experience was less than 5-stars. If you're open to discussing your experience further, please call us at 407-365-2222.
Good Vibes Teacher Mrs. White
Our 6 month pup woke up with his eye sealed shut from gunk on a Saturday. Our normal vet was closed, but right down the street from our house was Alafaya Trail animal hospital and they offered Saturday hours without being emergency. We got …
Response from the owner
Hi Mrs. White, Thank you for your kind words and sharing your experience with us! On behalf of our entire veterinary team, thank you for trusting Alafaya Trail Animal Hospital and Pet Oasis with Roscoe's needs.
I have been going to Alafaya Trail Animal Hospital since I moved down to FL in 2013. They have been absolutely amazing these past 7 years & I will try to highlight a few reasons why here:- This place treats your pets like Royalty! Every vet tech, doctor, & receptionist absolutely loves animals to their core. There's been days I've gone in any there's a cat sitting on a receptionist's lap purring away and making biscuits, and another time a smaller silky-looking dog was snoozing on a plush doggy bed next to a receptionist because she said he had gotten lonely in the back. Another time they held a Halloween photo booth in their lobby so pets could have their photo taken while looking snazzy in Halloween gear. My last visit the vet tech played fetch with my corgi, Nigel, while they waited for the doctor to come out of dental surgery (it wasn't a long wait, & the vet tech didn't have to do this. She just knows my dog's favorite thing in the world is fetch, & she wanted to make my dog happy while he waited!)- All the doctors here and staff also treat the Pet Parents like family! They are not only top-notch professional, but they are fun, outgoing, excited and happy to see both you and your pet when you come! They're always making sure that they're doing anything they can to prioritize both you and your pets' time and well-being.- Speaking of which - the next day after every visit, they do a courtesy call to check in and see how your pet is doing! A lot of the time I can't answer my phone because I'm at work, but I listen to their voicemails and they always say they're checking to to see how Nigel is doing because x, y, z thing (like, if he had vaccinations, making sure he didn't have a reaction, or if he had a new medication, checking to see how he was adapting, etc.). I have never had another vet office do this - this level of customer service really blew me away and is one of the many, many reasons why I love coming here!- Furthermore, they are fair & honest with their pricing. They will explain everything to you on an invoice before they charge you so there are no "surprises" & if you are in a tight spot they will do whatever they can to work with you. I highly, recommend their VIP package - it has REALLY saved me when there were times where Nigel has had major health issues.- One great example of the top level of care, was in Aug of 2019 Nigel got an ulcer on his eye. Dr Quiñones (or Dr Q) was so caring & informative and helped craft a wonderful treatment plan for Nigel to try & get rid of his ulcer. Even when it was clear that the ulcer needed a specialist (we later learned it was a genetic eye disease that's common in corgis so it wasn't responding to anti-biotics) she immediately had a referral for me and I was able to get an appointment soon after. Thanks to Dr Q's expert advice, great treatment, and quick thinking to get Nigel the referral he needed, he still has his wonderful vision!- Another amazing thing is the amount of Dedication & Compassion they have for their line of work and for the level of care they give your pets. Last Dec, Nigel started having seizures randomly. Dr Duprey and his team worked tirelessly to make sure they caught Nigel's seizures early, distributed anti-seizure medication as quick as possible, & ensured that Nigel was comfortable while he was under observation with them. They comforted him when he was scared, showed kindness to him when he was upset and even though Nigel can be one Spicy Corgi (read: not nice) they never once even seemed phased - they still showered him with attention, love, & compliments. When I would come in to take Nigel home for the night Dr Duprey personally went over all Nigel's x-rays, bloodwork, imagining reports - everything - with us. He wanted to make sure no stone was un-turned in finding the cause of these seizures, & making sure that he had the absolutely best treatment plan possible for us & that he was there to answer any and all questions we might have.*This Vet Office is AMAZING & I cannot thank them enough for all they have done for Nigel!!*
The front desk was very friendly and accommodating during check in and check out. Kim was very sweet and knowledgeable when we brought our new kitten in for her first check up. The whole staff was very helpful throughout the whole experience, we'll definitely be back for our cat's regular check ups.
Response from the owner
Hi Andrew, Thanks for leaving a review, and mentioning Vet Tech Kim. You're right, Kim is always going above and beyond. We'll be sure to share your praises with them!
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F.A.Q. about Alafaya Trail Animal Hospital
How does Alafaya Trail Animal Hospital rank in offering local pet rescue and care services?
Enthusiasts of pet care have bestowed Alafaya Trail Animal Hospital with an impressive rating of 4.7 stars, a score mirroring the sentiment of 253 evaluators.
What hours are the local pet rescue services at Alafaya Trail Animal Hospital open?
Those seeking responsible care for their pets can access the superb services of Alafaya Trail Animal Hospital on these days: Monday, Tuesday, Wednesday, Thursday, Friday
How can one connect with Alafaya Trail Animal Hospital for questions regarding local pet rescue and care?
For inquiries regarding local pet rescue and care, feel free to contact them at 14073652222, or explore their official website at https://orlandovets.com/locations/alafaya-animal-hospital/.
Where can one find the local pet rescue center of Alafaya Trail Animal Hospital?
The local pet rescue center run by Alafaya Trail Animal Hospital is conveniently located at 2985 Alafaya Trail, Oviedo, FL 32765.