Albany Pet Hotel
615 SE Madison St, Albany, OR 97321
- Monday 07:00 - 18:00
- Tuesday 07:00 - 18:00
- Wednesday 07:00 - 18:00
- Thursday 07:00 - 18:00
- Friday 07:00 - 18:00
- Saturday 07:00 - 18:00
- Sunday 20:00 - 18:00
They're manger got very poor communication skills. She yelling to customer all the time, very forceful personality. When things don't go her way. They are putting the wrong food/ medication during my dog was boring in there. After that I don't even go there for boarding.
Then they are using my credit/money towards to wrong charges but she will not want to fix it. So, I think I'm done with that.
Response from the owner
Hi Mimi, While our philosophy has always been to make things right with owners, we refuse to continue any service with any owners who choose to speak to our management team with the type of foul language and disrespect portrayed during your phone call. The miscommunication between using your store credit and the previous incorrect medication instructions during boarding stays that you mentioned has been the result of multiple, approved family members dropping off and picking up (and therefore authorizing these changes and payments to the account), which has already been discussed with you multiple times. To degrade the manager who handled your phone call yesterday and to submit false statements about her customer service skills with our other clients is incredibly inaccurate and unnecessary, and I hope you will reconsider how you have chosen to write your review. We will greatly miss Marvin and wish you the both the best of luck. Owner @ Albanv Pet Hotel
My dogs looked happy when I picked them up. They look clean and I don't have any unexpected charges. I was quoted the amount right amount that I ended up paying when I pick them up. I forgot to ask if they passed the temperament test and got to play with the other dogs or if they got individual time. But they were definitely excited to see me when i got them ❤️
Response from the owner
Thank you so much for your positive review, Shelbey! We enjoyed meeting Thunder and Winter and having them stay with us over the weekend. We hope to see you all again soon!
I had one bad experience here with the communication, but the staff was so quick to take responsibility and correct the service with such excellence that I feel confident giving them the best review. People are quick at judging a business when things go wrong (me included). I wish we would give a business feedback in such a situation and give them an opportunity to correct the service or experience. The staff at Albany Pet Hotel were so quick at turning my bad experience around that my feelings of being disappointed turned into me being truly impressed with the level of service. I have been bringing my dog here for maybe 6 months and he gets excited when he sees the Pet Hotel! I feel good that he loves coming here. The staff are welcoming and kind and I leave feeling that my dog is in the best care! One time I was late to pick up my pup and the girls were so sweet and understanding of my situation and never made a big deal out of me being late. This is a place I will keep supporting!
Response from the owner
Thank you so much for your review, Izabela! Your review means a lot to us and we are so happy to have Maui as one of our regular daycare goers. We have truly enjoyed watching him grow up to become the dog he is today! Thank you again for your kind words and trusting us with Maui's care. We look forward to seeing you guys soon!
My dog LOVES this place! I was hesitant to bring her anywhere because of some behavioral issues, however with the busy schedule I have - I needed something. Now anytime I say "Pet Hotel" my baby gets excited as she runs around the house …
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F.A.Q. about Albany Pet Hotel
How does Albany Pet Hotel rank in offering local pet rescue and care services?
Enthusiasts of pet care have bestowed Albany Pet Hotel with an impressive rating of 4.5 stars, a score mirroring the sentiment of 198 evaluators.
What hours are the local pet rescue services at Albany Pet Hotel open?
Those seeking responsible care for their pets can access the superb services of Albany Pet Hotel on these days: Monday, Tuesday, Wednesday, Thursday, Friday, Saturday, Sunday
How can one connect with Albany Pet Hotel for questions regarding local pet rescue and care?
For inquiries regarding local pet rescue and care, feel free to contact them at 15419269351, or explore their official website at http://www.albanypethotel.com/.
Where can one find the local pet rescue center of Albany Pet Hotel?
The local pet rescue center run by Albany Pet Hotel is conveniently located at 615 SE Madison St, Albany, OR 97321.