All About Pets
6104 San Juan Ave, Citrus Heights, CA 95610
- Monday 08:00 - 18:00
- Tuesday 08:00 - 18:00
- Wednesday 08:00 - 18:00
- Thursday 08:00 - 18:00
- Friday 08:00 - 18:00
- Saturday Closed
- Sunday Closed
Most staff are friendly and knowledgeable but some of the business practices essentially outweigh that positive aspect. The largest problem was when I had my cat re-tested for her thyroid levels. The machine was temporarily out of order (which was inconvenient but not a big deal). I indicated at that time that I wanted to get the prescription filled elsewhere (my local Costco) and was informed that we should wait for the results (so the dose could be adjusted if needed) and that all I would need to do is provide the phone number of the destination pharmacy at that time. Instead, All About Pets decided to fill the prescription themselves and then refused to transfer the prescription anywhere else because it was their policy not to once it was filled. I did not authorize filling of it and had indicated beforehand that my intention was to have it filled closer to me (whether that was conveyed internally between staff should not be my problem). I will be looking for another vet.
Edit (response to responses): There was no mistake about what vet it was and what I stated was what happened regardless of what you say your policy is (which was the entire reason I felt the need to leave a review). I already found a new vet much closer (and with better value) so I have no interest in digging up why you couldn't find me in your records (though it's most likely that it was in my partner's name). Thank you for reaching out, but it is/was too little too late.
Response from the owner
Hi Cameron, It is our policy to provide written prescriptions when requested, regardless if they have been filled here already. As long as they haven't been picked up we will transfer as requested. I need your help researching this incident as we do not have you listed as a client. Please call me at 916-722-0400 or email me at [email protected]. Your experience was unacceptable and I need to find out who you talked to. Hi Cameron, We still can't find you or a patient that came in around this time for a thyroid test. We feel that you may have reviewed the wrong hospital. We would love to review the case if this was us, could you please reach out to us?
All of the staff is so caring and friendly. I have Sunny on the Petly Plan which allows me to pay monthly for the year of vaccinations, flea meds and heart worm. They also trim his nails when he visits. It makes his care more affordable by breaking up the cost over a year. Highly recommend this vet!
Looking for the right veterinarian is just as important as finding the right medical physician for ones family. I have entrusted the care of all my four-footed pets to Dr. Zucca over the past 18 years. 4 cats and 9 dogs. She is such a great professional who truly cares about her patients. The front and back office staff have always been very nice and helpful.
The staff is amazing and really cares about the patients and the owners. And the vets are wonderful. Your pets will get the love they need when they come in for their visit!!
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F.A.Q. about All About Pets
How does All About Pets rank in offering local pet rescue and care services?
Enthusiasts of pet care have bestowed All About Pets with an impressive rating of 4.7 stars, a score mirroring the sentiment of 139 evaluators.
What hours are the local pet rescue services at All About Pets open?
Those seeking responsible care for their pets can access the superb services of All About Pets on these days: Monday, Tuesday, Wednesday, Thursday, Friday
How can one connect with All About Pets for questions regarding local pet rescue and care?
For inquiries regarding local pet rescue and care, feel free to contact them at 19167220400, or explore their official website at http://allaboutpetsch.com/.
Where can one find the local pet rescue center of All About Pets?
The local pet rescue center run by All About Pets is conveniently located at 6104 San Juan Ave, Citrus Heights, CA 95610.