American Pet Spa & Resort

8827 US-377, Argyle, TX 76226

Pet boarding service Dog day care center Dog trainer Pet groomer
Phone:
19405801686
Website:
Visit Website
Open: 11:00 - 13:00

Open Hours

  • Monday 07:00 - 18:00
  • Tuesday 07:00 - 18:00
  • Wednesday 07:00 - 18:00
  • Thursday 07:00 - 18:00
  • Friday 07:00 - 18:00
  • Saturday 07:00 - 18:00
  • Sunday 11:00 - 13:00

Latest Reviews

S

Stephanie Necaise

1.0

Our Golden doodle has stayed here multiple times. We've never had an issue with boarding. However, twice we've asked for and this time paid for daily brushing to ensure no matting. At the end of her stay we had her groomed and she came home scalped. This time bleeding. Please know they will not brush daily even if you pay for the service and they will scalp your pet to the point of blood.


Response from the owner

Stephanie, we appreciate your feedback and giving us the opportunity to shed some light on the matter. We are always so happy to provide our professional knowledge and help educate pet parents. As we discussed at drop off, you requested that Mia Grace be brushed daily. We informed you that this is not a service we offer and that if it were, Mia Grace's matting was beyond the point of brushing out since we hadn't seen her in several months for a grooming appointment. As we all know, doodles can become very matted very quickly without proper grooming due to their coat type. We explained this to you at drop off and stressed the importance of seeing her for routine grooming, since Mia Grace typically comes in for her appointments extremely matted. I am happy to share her grooming notes and history with you in hopes that it may help. Please let me know if you would like this information and I am happy to email it to you! With that, we informed you that her ears and face were so severely matted that they would need to be shaved. You approved this and you were not charged for daily brushing. Again, we do not provide this service. Upon further inspection during her grooming appointment, we found that her ears were so severely matted due to lack of professional grooming appointments, that she had developed ear hematomas on both of her ears. We informed you of this at pick up, she was not bleeding when she left our care. We groomed her mats out extremely carefully as we understand that ear hematomas can be very fragile. However, I do not doubt with how extreme the matting and hematomas were, she most likely ruptured them simply from shaking her head when she got home. Furthermore, we are very sorry that Mia Grace was in pain from the matting, but we are so happy to have been able to help her by removing them! We absolutely adore Mia Grace, along with every pet that is in our care, and we always keep the pet's safety and wellness a top priority while with us. Please feel free to reach out to us should you have any further questions or concerns. We are always happy to help in any way that we can!

M

Madison Page-Samford

5.0

My dogs stayed here for a board and train with Rachel and it was LIFE CHANGING!!!! She went above and beyond to listen to my concerns then tailor their training to fit our lifestyle. For example, she trained on dog to heel on the right and one on the left so I can walk them at the same time. One of my dogs is picky with her treats and she would go buy full rotisserie chickens to debone as a high value treat. That's dedication for sure! The pups listen so well now and we are so happy with the results. Rachel taught us how to keep up with the training at home (which is the most important part!!!) and we have our peace back! She took great care of them- even my dog with medical needs!

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Lori Greer

5.0

I have used American Pet Spa for 8 years now and have had as many as 6 dogs at a time go through. They do a great job and are all very kind and helpful!

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Ilkka Pouttu

3.0

Very difficult to reach anyone by phone to book a time. Called 30 times in two different days. No answer.
Grooming itself is good.

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F.A.Q. about American Pet Spa & Resort

How does American Pet Spa & Resort rank in offering local pet rescue and care services?

Enthusiasts of pet care have bestowed American Pet Spa & Resort with an impressive rating of 4.6 stars, a score mirroring the sentiment of 335 evaluators.

What hours are the local pet rescue services at American Pet Spa & Resort open?

Those seeking responsible care for their pets can access the superb services of American Pet Spa & Resort on these days: Monday, Tuesday, Wednesday, Thursday, Friday, Saturday, Sunday

How can one connect with American Pet Spa & Resort for questions regarding local pet rescue and care?

For inquiries regarding local pet rescue and care, feel free to contact them at 19405801686, or explore their official website at http://www.americanpetspa.com/?y_source=1_MTU3OTA0NzMtNzE1LWxvY2F0aW9uLmdvb2dsZV93ZWJzaXRlX292ZXJyaWRl.

Where can one find the local pet rescue center of American Pet Spa & Resort?

The local pet rescue center run by American Pet Spa & Resort is conveniently located at 8827 US-377, Argyle, TX 76226.