Animal Clinic of Casselberry
1033 Seminola Blvd, Casselberry, FL 32707
- Monday 07:30 - 18:00
- Tuesday 07:30 - 18:00
- Wednesday 07:30 - 18:00
- Thursday 07:30 - 18:00
- Friday 07:30 - 18:00
- Saturday Closed
- Sunday Closed
We brought of dog in as an emergency appointment because our regular vet was closed. Dr. Emerson and his staff are so kind a courteous and fit us in. They gave us exceptional care even though we weren't regular customers!Animal Clinic of Cassleberry is under new ownership and management and we absolutely loved our experience!! So much so that we are now making them our new primary veterinarian!! Wonderful Staff! Very respectful of our pets issue and our time!! This place is amazing!!!
We have been going to this clinic for years and happy to be their clients. Haven't had any issues and they are always answering their phone calls and very helpful when we have a simple question. I would definitely recommend this place to anyone who really cares about their pets.
One of the worst experiences for myself and pet. The female vet tech (unfortunately did not receive her name) was extremely unprofessional, stabbed my dog's leg with a needle repeatedly because they were incapable of finding the vein, and made my already anxious dog sit in the exam room for 20+ minutes just to be checked out since the tech gave up on my pet to do their exam, which never ended up happening as we decided to walk out of the exam. Extremely disappointed in this vet, as our pet now has yet another negative memory with the vet office even though I was ensured by the front desk that the visit would have been handled accordingly after fully documenting my pet's special needs. Unfortunate that we never had the opportunity to actually speak with the actual doctor due to the lack of professionalism from one single vet tech staff.
Response from the owner
Ms. Tanios, We pride ourselves in providing quality and compassionate care to all of our patients that visit our practice. So, we were quite surprised when we read your review. I understand you were not happy with the outcome of the visit and the doctors' recommendations, but we do not want to create negative impacts on our patients that are already anxious and aggressive. This extends to our other patients in the lobby, who were being lunged at by your dog when he arrived. We put your dog and spouse in an exam room ahead of others, in order to make the situation easier for everyone. Our staff did make one attempt to draw blood with your spouse holding, per his request, but your dog was screaming and thrashing around, and we decided not to continue. Our doctor, out of compassion for your pet, strongly recommended that you take a prescription home that would help alleviate the anxiety he was experiencing and recommended that he come back on the anxiety meds to try again. Your spouse declined the medication and walked out. We DO NOT stab dogs and we WILL NOT force pets to be held down, screaming, and thrashing so they can “tough it out” to get their treatment. We understand that you disagree with our patient policies and we hope that you can find a practice that will best suit your needs. If you would like to discuss this matter further, please give our practice a call. Best Wishes!
I've been coming here for years because of affordability alone and that was probably the only reason up until now. With the new ownership and new employees I no longer feel like I am just a number. Dr. Emerson, and Rebecca my tech were amazing, compassionate, friendly, empathetic, and kind. If anyone has left due to previous owner/management I urge you to come back and give the team a chance. They are wonderful.
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F.A.Q. about Animal Clinic of Casselberry
How does Animal Clinic of Casselberry rank in offering local pet rescue and care services?
Enthusiasts of pet care have bestowed Animal Clinic of Casselberry with an impressive rating of 4.7 stars, a score mirroring the sentiment of 456 evaluators.
What hours are the local pet rescue services at Animal Clinic of Casselberry open?
Those seeking responsible care for their pets can access the superb services of Animal Clinic of Casselberry on these days: Monday, Tuesday, Wednesday, Thursday, Friday
How can one connect with Animal Clinic of Casselberry for questions regarding local pet rescue and care?
For inquiries regarding local pet rescue and care, feel free to contact them at 14076994572, or explore their official website at https://www.casselberryvet.com/.
Where can one find the local pet rescue center of Animal Clinic of Casselberry?
The local pet rescue center run by Animal Clinic of Casselberry is conveniently located at 1033 Seminola Blvd, Casselberry, FL 32707.