Animal Emergency Center Of The Quad Cities
2810 State St, Bettendorf, IA 52722
- Monday 00:00 - 08:00
- Tuesday 17:00 - 08:00
- Wednesday 17:00 - 08:00
- Thursday 17:00 - 08:00
- Friday 17:00 - 00:00
- Saturday 0:00 - 23:59
- Sunday 0:00 - 23:59
DO NOT COME IN IF YOU ARE LOW INCOME OR HAVE LOW CREDIT. Front desk lady refused to let me speak with the doctor after my cat was attacked by a Pitbull. I didn't want an examination, I just wanted advice on how to care for her, and she wanted to charge OVER 150 DOLLARS for that. You need at least 700 points of credit to get approved for the card and they will not give you an estimate until they're charging you and expect $2000+ upfront
These people Don't genuinely care about our pets. I do not recommend them at all!! I took my cat in and first of of the lady at the front desk had an attitude, not friendly at all. I heard her on the phone with potential patients one …
Response from the owner
Hello Amber Bennett, Please accept our apologies for not meeting your expectations. It saddens us to know your opinion of our staff and services is so low. We have reviewed your case both through the medical record notes and the security camera footage and would like to politely disagree with your perception of your visit and our level of compassion for pets. To clarify, our front staff member only closed your door after you inquired about what was going on with other pets at our facility and were clearly eavesdropping on phone conversations. We try to maintain privacy as a means of respect if possible. And just because you didn't see or hear the technician discuss with our receptionist regarding our status and ability to see any new patients, does not mean that our front staff member “lied” to a client on the phone. Our staff was currently focusing on multiple life-threatening cases in the treatment area and had just informed our receptionist that we could no longer admit any new patients unless life-threatening. We felt the best course of action was for the potential client was to seek care at another ER. It may also be the reason why our DVM may have appeared “robotic” to you. With several immediate detrimental emergencies to attend to, she was doing her best to attend to your cat whom you reported as “just not acting like himself” and “decreased appetite for past week”. While your cat is very important to us, our priority to is to triage those cases who are in danger of death vs those utilizing our facility for urgent care. All our staff have the utmost compassion for all animals, otherwise they would not repeatedly sacrifice their nights, weekends, and holidays away from family to do the work they do here. It was also unfair of you to have accused us of not examining or performing a test (which we did perform – both provable by camera footage) and subsequently refusing to pay for it. You sought our services for your pet and then refused to follow through with both the treatment plan and signing of the release against medical advice…cursing on your way out the door. It is our sincere wish that your cat eventually received the care he deserved.
Called cause of the great reviews, extremely disappointed, reason for my need to call is because a mass broke open on my dog and he was bleeding and in pain, they told me to apply pressure and there was nothing else that could be done. …
DONT GO!!!No one answers the phone, you walk in and it's some old gal that doesn't care a single bit about you or your pets. Sat there for 45 min in a room while no one …
Response from the owner
Dear Mr. Dieckman, We are sorry that we did not meet your expectations. Our goal is to provide timely care and as is with emergency situations, the most critical patients come first. Upon review of your written record and camera footage, we found the following documentation. You walked into our clinic at 7:40 pm with a pet that you reported had "pain in rear". Our 51 year old receptionist(who you refer to as some old gal) presented you paperwork to complete at 7:43 pm, which she then retrieved and entered into our system at 7:47 pm. During that time, she also sight evaluated your pet to determine if it was critical enough to supersede any other cases in the hospital. Our camera footage concurs with her evaluation that your pet was bright, alert, responsive and walking normal in the exam room. While you claim there was "no one else there...nothing" our camera footage and medical logs show our staff dealing with a euthanasia, un-blocking a cat, checking in a critical transfer from another hospital and evaluating a pet actively bleeding with a nail in its foot. You are shown exiting our facility with your pet without alerting staff that you are leaving at 8:08 pm. Total time at our facility was less than 30 minutes. We did not charge you the $120 emergency/exam fee that covers an after hours full physical exam and evaluation by our veterinarian despite your signature authorizing us to do so. Again, we are sorry that this did not meet your expectations. We hope in the future, you might grant more grace to not only the owners of far more critical patients than yours, but also to the staff dedicated to working after hours saving pets' lives 365 days a year.
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F.A.Q. about Animal Emergency Center Of The Quad Cities
How does Animal Emergency Center Of The Quad Cities rank in offering local pet rescue and care services?
Enthusiasts of pet care have bestowed Animal Emergency Center Of The Quad Cities with an impressive rating of 3.5 stars, a score mirroring the sentiment of 182 evaluators.
What hours are the local pet rescue services at Animal Emergency Center Of The Quad Cities open?
Those seeking responsible care for their pets can access the superb services of Animal Emergency Center Of The Quad Cities on these days: Monday, Tuesday, Wednesday, Thursday, Friday, Saturday, Sunday
How can one connect with Animal Emergency Center Of The Quad Cities for questions regarding local pet rescue and care?
For inquiries regarding local pet rescue and care, feel free to contact them at 15633449599, or explore their official website at http://qcanimaler.org/.
Where can one find the local pet rescue center of Animal Emergency Center Of The Quad Cities?
The local pet rescue center run by Animal Emergency Center Of The Quad Cities is conveniently located at 2810 State St, Bettendorf, IA 52722.