Animal Hospital of Newport Hills

13018 Newcastle Way, Newcastle, WA 98059

Pet boarding service Emergency veterinarian service Veterinarian Veterinary pharmacy
Phone:
14256431170
Website:
Visit Website
Open: 08:30 - 18:00

Open Hours

  • Monday 08:30 - 18:00
  • Tuesday 08:30 - 18:00
  • Wednesday 08:30 - 18:00
  • Thursday 08:30 - 18:00
  • Friday 08:30 - 18:00
  • Saturday 09:00 - 16:00
  • Sunday Closed

Latest Reviews

N

Nick Yosinoff

5.0

I came in for a nail trim. My dog was very nervous. The vet tech made sure we took extra time to make my dog comfy so we could trim his nails. I really appreciated it


Response from the owner

Nick, we always love seeing you, Supporting positive fear-free interactions for your loved ones is very important to our team.

H

H P

4.0

The staff is fabulous to us, and treat my fur babies very well. I got the needs of the fur babies handled and my concerns addressed, so I would have to say all went as planned.


Response from the owner

Thank you for sharing your wonderful review, H. The qualities you described are the goals we strive to achieve for all of our clients. On behalf of the staff, thank you for trusting us with your pets' care!

C

Cong Du

1.0

I had a very negative experience here. The staff were unprofessional and careless. I brought my 6-month-old puppy in for de-worming pills. The staff weighed my puppy incorrectly, thinking she was 4 pounds lighter than she was a month ago. …


Response from the owner

Dear Cong, Thank you for taking the time to share your feedback with us. We sincerely apologize for the negative experience you had at Animal Hospital of Newport Hills. We take customer satisfaction very seriously, and we regret that we fell short in meeting your expectations. We are deeply sorry for your experience, as a correct weight is critical for product effectiveness we understand the importance of the issue. Please be assured that we are reviewing our internal processes to prevent similar mistakes from occurring in the future. We used your experience as an example to retrain the staff involved in the importance of always double-checking weight changes up or down to ensure eliminating any equipment or positional variation. We appreciate you bringing this issue to our attention, and we would like to make it right. We would be more than happy to address any concerns or questions you may have regarding your puppy's health. Please feel free to reach out to us at (425) 643-1170. Once again, we apologize for the inconvenience caused, and we hope to have the opportunity to regain your trust in the future. Best regards, Animal Hospital of Newport Hills

S

Susan

1.0

While their paw plan seems affordable and great, you will have a hard time scheduling appointments and the front staff does not care about you. Zero help when my dog had a bad reaction (bloody stool) to the medication they gave me. …


Response from the owner

Susan, we appreciated connecting offline and we hope we were able to address your concerns. As our Paw Plans are for general wellness visits and care, we do our best to accommodate more urgent needs with Prompt Care or Drop-off appointments and understand dropping off your loved one is not always ideal. We took your feedback to heart and have addressed your concerns internally and with the manufacturer of the product.

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F.A.Q. about Animal Hospital of Newport Hills

How does Animal Hospital of Newport Hills rank in offering local pet rescue and care services?

Enthusiasts of pet care have bestowed Animal Hospital of Newport Hills with an impressive rating of 4.6 stars, a score mirroring the sentiment of 314 evaluators.

What hours are the local pet rescue services at Animal Hospital of Newport Hills open?

Those seeking responsible care for their pets can access the superb services of Animal Hospital of Newport Hills on these days: Monday, Tuesday, Wednesday, Thursday, Friday, Saturday

How can one connect with Animal Hospital of Newport Hills for questions regarding local pet rescue and care?

For inquiries regarding local pet rescue and care, feel free to contact them at 14256431170, or explore their official website at https://www.newporthillsvet.com/.

Where can one find the local pet rescue center of Animal Hospital of Newport Hills?

The local pet rescue center run by Animal Hospital of Newport Hills is conveniently located at 13018 Newcastle Way, Newcastle, WA 98059.