Animal Inn Pet Resort & Spa

8611 34th St N, Lake Elmo, MN 55042

Pet boarding service Dog day care center Dog trainer Kennel Pet groomer Pet trainer
Phone:
16517770255
Website:
Visit Website
Open: 06:00 - 18:00

Open Hours

  • Monday 06:00 - 18:00
  • Tuesday 06:00 - 18:00
  • Wednesday 06:00 - 18:00
  • Thursday 06:00 - 18:00
  • Friday 06:00 - 18:00
  • Saturday 08:00 - 18:00
  • Sunday 11:00 - 17:00

Latest Reviews

J

John Blomberg

5.0

The Resort has a great facility and a wonderful staff. They have different play and potty schedules available, so my dog's routine stayed the same. He'll be back!

J

Jon Cumpton

2.0

Our three dogs were there again as our regular kennel was not available. Our 14 year old German Shepherd had some issues which they failed to inform us of. All three dogs were dirty at pickup. Service like his encourages people to look elsewhere.


Response from the owner

Hi Jon, I apologize if you felt there was a lack of communication during your pup's stay. When your dog, Axel, first had loose stools during his stay our staff notified myself (the owner) immediately. I then asked my assistant manager to give you a call. She spoke with you that day and you mentioned to her you did not want us to switch his diet if anything just to add rice, which we did. Our manager did also try calling you the following day to follow up but it went straight to voicemail and your voicemail mail box did not allow us to leave a voicemail. We also did not receive a return call. As things were improving, we did not contact your emergency contact. After your pick up, your wife had called in asking why Axel had gotten a bath. Our manager apologized for not catching you at check out but let her know he had gotten dirty and he was given a free bath before checkout to ensure he went home clean, which he did. She also mentioned that you had not told her you had spoken with us so you must have forgotten to tell her. She further mentioned that the other two pups were wet. We let her know they were signed up for playtimes which they did receive and while they did not go in our pools they did run briefly through the sprinkler about two hours before but they definitely had not gotten soaked. She also then questioned why we only called you and not her about Axel's stools. We let her know that we do go over all contact information when checking in. Only your number was provided (which we verified) and you left the space to add additional owner numbers/contacts blank when you filled out our contract when checking in. We definitely would have called her if we had had her number. At the end of the call she thanked us for taking such good care of your pups. After that conservation, this review was left. I did try and reach out and while I was unable to reach you, I did catch your wife but at a bad time so she mentioned she would call me back the next day. I did not receive a call back so I did call again to follow up as well but as of yet have not received a response. We strongly feel that your pup is your family and we always want you to be happy with our service. If you'd like to talk further about how you feel we can improve please don't hesitate to reach out.

S

S Sheehan

3.0

Staff appeared to love dogs. They were very friendly and kind. I only gave 3 stars because I have an ongoing feeling that my two dogs were given each others food. I have a feeling they are confusing my two dogs.
The last two times the …

E

Emma Strong

5.0

I was very apprehensive of getting our dog groomed after the experiences that we have had with other groomers in the past but im so glad I did! they were so pateint with our dog who is a bit fearful and timid. The staff was very sweet and attentive to his needs! Will definitely be going back!

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F.A.Q. about Animal Inn Pet Resort & Spa

How does Animal Inn Pet Resort & Spa rank in offering local pet rescue and care services?

Enthusiasts of pet care have bestowed Animal Inn Pet Resort & Spa with an impressive rating of 4.8 stars, a score mirroring the sentiment of 338 evaluators.

What hours are the local pet rescue services at Animal Inn Pet Resort & Spa open?

Those seeking responsible care for their pets can access the superb services of Animal Inn Pet Resort & Spa on these days: Monday, Tuesday, Wednesday, Thursday, Friday, Saturday, Sunday

How can one connect with Animal Inn Pet Resort & Spa for questions regarding local pet rescue and care?

For inquiries regarding local pet rescue and care, feel free to contact them at 16517770255, or explore their official website at https://www.animalinnpetresort.net/.

Where can one find the local pet rescue center of Animal Inn Pet Resort & Spa?

The local pet rescue center run by Animal Inn Pet Resort & Spa is conveniently located at 8611 34th St N, Lake Elmo, MN 55042.